Request a Claim Form


Online Claim Form Request

As pet parents ourselves, we feel the dismay when mishaps, illnesses or injuries happen. We also appreciate that if there is an issue, then speed is of the essence at every stage, not least covering the cost.
So, to make a claim, fill in the online Claim Form Request - link below - and once submitted we will be able to process your request.


There's a few points to note.

First, you do not need to inform us before your pet receives treatment.

Secondly, we can settle directly with your vet or yourself, the policyholder.

Thirdly, once the form is received, we aim to have a claim decision within 10 working days

Once submitted we will email you a claim form with sections to be completed by both yourself and your vet. The form has step-by-step instructions on what sections need to be completed and by whom, and then further instruction for returning your claim form to us.



If you would prefer to speak with us direct, then call 01730 268 592 option 1, and one of our friendly pet insurance team members will be happy to help. 

Our office hours:
0830 to 1815 Monday to Friday
0900 to 1300 Saturday
CLOSED Sunday 


Alternatively, email us and we will aim to reply to your email within one working day. 
We aim to reply to your email within one working day. 


Customer Service

How do we compare?
Medium Crossbreed 0yr, Male, Neutered, pp £50
Healthy Pets Gold
Max Benefit
Sainsbury's Premier
Max Benefit
Max Benefit
Tesco Extra
Max Benefit
Healthy Pets Pet Insurance
With a Maximum Benefit of £7500.

Data taken online 15/08/2019. Postcode used GU32 3QF Full comparison page >